Corporate Saga

You'll never believe who called me this morning. An executive from AT&T -from the CEO's office. I have never been so shocked in my life. I've been battling AT&T customer service reps over the phone for months trying to get them to honor their promise of 6 months free Dish Network service. Months of conflicting information, being transferred from one agent to another, and listening to Frosty the Snowman while on hold - OH, and being hung up on! It has been a NIGHTMARE, to say the least. At some point I quit caring about the money and started pursuing it for the justice factor - they shouldn't be able to make promises and not follow through with them. I reached a boiling point yesterday after talking to the supervisor of the reward center, who told me that I had cancelled out my 6 months free offer by accepting a one-time $50 cash offer (which I ONLY accepted because another agent told me I had to in order for my 6 months free offer to show up in the website). I decided it was good old fashioned corporate fraud and contacted the FCC and local news Problem Solvers team.

Then I did the one thing I was sure wouldn't work. I emailed the CEO, Randall Stephenson, and asked for his help. I found his email address on the blog of another person who had a similar experience with AT&T customer service (I found several similar stories on the internet, actually). I was so sure no one would read the 5-paragraph message that I didn't proofread it very well - now I wish I had. Oh well. I'm just glad someone read it and took me seriously. The exec. I talked to didn't make any promises, but she said someone would investigate my case. She even gave me her full name and direct phone number. Wow! We'll see what happens.